Adobe, this is an intervention. There's something really wrong here. You have to know about it, as it is so obvious it is painful. So either there are internal fractures and fissures that prevent you from addressing the issue- conflicts of personality or internal leadership or executive turf wars that prevent you from addressing even the most fundamental issues, or you actually just don't care, and I don't believe that.

The majority of posts here are spam, with users still attempting to share their thoughts or have dialogue around the spammers - whether the spammers are sharing posts as new suggestions, or commenting on existing suggestions. That there is no response or attempt to clean those posts up, and that the last obvious developer post happened two years ago. For as vital as Adobe products have become in the world, the customer service and technical support is embarrassing at best, and at worst, debilitating to your users.

Pay attention, or stop pretending like you are. If not because this limbo is materially damaging to your userbase, do it because of the material damage it is doing to your brand.

If you put even a quarter of the energy you spend on the vanity Adobe Max convention? Creative cul-de-sac? whatever it is, into the hard work of fixing your .. whatever this is, it would be time and effort well spent. Even the smallest of efforts would make a huge impact. Your customers will manage their creative inspirations, you should stick to managing your products and what are, ostensibly, services meant to bring value to the people who are paying for the pleasure of needing customer support resources.