Spark Post crashing / performance issues
Hello!
If you're having a specific issue related to performance, please post a ticket to Zendesk so our support staff can take a look: https://adobespark.zendesk.com/hc/en-us/requests/new?fbclid=IwAR2XG1qS-7dXh981__xQFNrMAGhbOReHLuuDYDH9hP_A8ThY3YW0O9fC0Ag
Uservoice isn't the best place for support issues as they will not get it into the hands of our support staff.
We're sorry you came here to report that things aren't working right, so please send us feedback so we can get it taken care of as soon as possible.
Jordan Ferreira
shared this idea
We’ve added a number of performance enhancements and speed improvements in the past few months that should really be making a difference in your experience! Please let us know if you have any crashing issues by posting to Zendesk: https://adobespark.zendesk.com/hc/en-us/requests/new?fbclid=IwAR2XG1qS-7dXh981__xQFNrMAGhbOReHLuuDYDH9hP_A8ThY3YW0O9fC0Ag
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Mike
commented
Just spent hours on an incredible project, only for spark to not save like usual. Im so upset, I just cant believe all that work is gone. Adobe has literally destroyed over 10 hours of work on my projects, over the last few months. Is has completely dissuaded me from buying their subscription products.
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Gerd Curley
commented
Absolutely horrendous. Spend valuable time creating a post then it disappears without warning. Time to reconsider ALL our subscriptions with Adobe
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Taryn Makings
commented
Seriously... no response? I keep getting a "adobe.com is not responding due to a long-running script".
All I am trying to do is change the color of the font.... I mean really?!
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Susanna Scott
commented
Same here on my iphone!!! so annoying and I have the paid version... Come on Adobe!!!
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Anonymous
commented
Still no response from Adobe?
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Anonymous
commented
Very frustrating - what cold have been a quick project has taken almost half the day because the system keeps crashing and not saving my work. I love Adobe Spark when it works but maybe it's time to switch programs! :(
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Anonymous
commented
I'm having the same issues! I have tried 4 different browsers and I have a brand new iMac with plenty of resources. It is sad that it works better on my phone than on a computer! I've lost so much work that I have had to redo.
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Anonymous
commented
Keeps crashing!
Not acceptable at all can’t even write a line of text for my thumbnail. -
Anonymous
commented
I love this product but find it crashes when I load up too many high-res images or videos. If the cause can be determined and it can be listed as a way to make a project go more smoothly, it could help a lot. I'm using Spark to create decks that are converted to movies...
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varnak
commented
adobe do something.... this is totally unprofessional.
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KG
commented
why does Adobe Spark not save the work Ive done? 2 hours making a card and now its not saving! very frustrating :(
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Ann
commented
Me too!! No comment from ADOBE???
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Paul Silva
commented
Same. Gonna switch to Canva
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Paul Westgate
commented
I find Adobe Spark to be a great tool, however it is very unstable, and I spend a lot of time having to restart my PC as the pages seem to get stuck for a long time, sometime I get WebGL errors. I have a brand new fast PC with plenty of resources, not having much joy with actually using the product.
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Anonymous
commented
Crashing always!!! So frustrating to use. So annoying and useless ****.
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Kelly Taylor
commented
I have exactly the same issue - it is extremely frustrating and renders the programme useless.
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Teddy
commented
usually i will preview my video and then right when the preview ends it will crash
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Kieran
commented
almost impossible to preview my videos. They crash every single time.
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Anonymous
commented
Same here, it's getting annoying.
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Anonymous
commented
I'm glad I'm not the only one, I thought it was my computer! I've tried different browsers but same issue on ie and chromr