Spark Post crashing / performance issues
Hello!
If you're having a specific issue related to performance, please post a ticket to Zendesk so our support staff can take a look: https://adobespark.zendesk.com/hc/en-us/requests/new?fbclid=IwAR2XG1qS-7dXh981__xQFNrMAGhbOReHLuuDYDH9hP_A8ThY3YW0O9fC0Ag
Uservoice isn't the best place for support issues as they will not get it into the hands of our support staff.
We're sorry you came here to report that things aren't working right, so please send us feedback so we can get it taken care of as soon as possible.
We’ve added a number of performance enhancements and speed improvements in the past few months that should really be making a difference in your experience! Please let us know if you have any crashing issues by posting to Zendesk: https://adobespark.zendesk.com/hc/en-us/requests/new?fbclid=IwAR2XG1qS-7dXh981__xQFNrMAGhbOReHLuuDYDH9hP_A8ThY3YW0O9fC0Ag
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RED BRIC
commented
I am getting NO Internet Connection error on my phone when accessing spark app
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Jad Khoury
commented
Hi Guys, it's always adding tasks, changing image properties on its own etc. from multiply vivid etc... and also, when I go to the main color palette it keeps changing rapidly and I can't stop it...
both on ipad pro 2020 and iPhone 7 plus -
Anonymous
commented
Wow....is adobe becoming known as products that crash, lockup, freezes, and so on. Tons of complaints about Premier crashing and it seems Sparks has joined the party.
I think Microsoft Windows coders must be moonlighting at Adobe.
Canva - used for years, never crashed. Vegas Pro never crashes. What's up Adobe? Maybe instead of putting out tons of programs, focus on making the main ones work as they should.
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Anonymous
commented
Im getting NO Internet Connection error on both my tablet and phone.
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Anonymous
commented
I pretty mush hate this product and plan never to use it again. What would take me about an hour in Google Slides it takes many hours with constant crashes. This is a piece of junk. Thanks Adobe for wasting my time.
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Dee
commented
This is by far the WORST product I've ever used! The glitching has cost my business thousands in lost hours and project overruns. I have to record 15 times over one slide to eventually get audio that doesn't have glitching, and on long video projects this is incredibly painful. I have hi-speed wi-fi and all the other video production I do with other products works just fine. The verdict is that Adobe Spark is just a rubbish product, I have no words to express my frustration! I really wish there better alternatives out there. At least I know I won't be trying any of your other products!
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Jyothi
commented
Spark post design stopped working on my iPhone 7 when I updated to the latest version. Pl help. Lost saved work. 😢
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Maisy
commented
I lost all of my work for an important assignment due to adobe spark not saving my work properly
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Miller Uwimana Aliké commented
The desktop version of Spark is almost unusable due to the lag, the mobile works just fine. I don't understand how that is a problem. Please fix it!
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For support issues, please create a ticket on Zendesk so our support staff can see it!
Thank you!
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Angie Andrews
commented
I can’t start a new project on my iPad which tends to be frustrating as I prefer to work directly from photo albums there. This is a shame as I had worked on one project In Adobespark which had been successful.
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Terry
commented
I’m having the same issues - I was working on my project on my iPad. When I updated the iOS for my iPad and also Spark app, I tried going back to my recent project and it kicks me out of the app. I tried logging off the app and it just closes the app. I even deleted the Spark app and reinstalled the app but when I tried to go in the project, I got kicked out again. I love the Spark Page app and luckily, the project is on your website so I can continue working on this when I get a chance on the computer. Please fix this soon. Also, when would Spark Pages be available on android phones?
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Jen Urban
commented
I work at a school that uses Adobe for student presentations. We have presentations tomorrow and this app along with Spark Page keeps crashing on them. Please fix!!!
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Anonymous
commented
App keeps shutting down. PLEASE FIX!!
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Anonymous
commented
Have the same problem since yesterday, every creation is lost after selecting photos.
Bugged app. -
Anonymous
commented
I agree, the app keeps crashing when I try to save my project. I have the latest version. It is so frustrating!!
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Ralf
commented
Spark Pages is not opening my recent project! I can select it, but then the app stops and closes down (iPad), as well as a few pictures (especially) clusters disappear or are not being published.
Really frustrating!!! -
Mcornelius
commented
I am also experiencing issues with spark not saving my work. 2 nov 2019.
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Chuck Layton
commented
And doing it again! 10/9/2019 Please fix it. All that wasted work is enough to make me never use it again
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Alafair Robicheaux commented
me too on 3 different browsers, works on my phone not my laptop