Am trying to upload video MP4 files captured by my Cellphone but it keeps saying that it is unsupported. Have checked your community site and it says the Spark requires MP4 which is exactly what I have. Have tried to convert again to another mp4 (maybe the noncapital letters might work) using Adobe Media Encoder and still the final output is unacceptable to Adobe Spark!!! Please advice why it keeps failing.
Am trying to upload video MP4 files captured by my Cellphone but it keeps saying that it is unsupported. Have checked your community site and it says the Spark requires MP4 which is exactly what I have. Have tried to convert again to another mp4 (maybe the noncapital letters might work) using Adobe Media Encoder and still the final output is unacceptable to Adobe Spark!!! Please advice why it keeps failing.